1. This policy sets out the returns policy for goods or services purchased through the online store operated by Renesas Electronics Europe GmbH.
2. We operate a no questions asked returns policy. If you are dissatisfied with your purchase for any reason, you may return it for a full refund, providing:
a) It is unused and in the same condition that you received it.
b) It is in the original packaging.
c) You cover the cost of return to our returns address which is included in the original packaging.
d) We will accept returns within four weeks after receipt of your purchase order.
Upon receipt of your return shipment we will issue a full refund of your original payment (including shipping costs) within 14 days.
3. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
4. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
Renesas Electronics Europe - Dukes Meadow - Millboard Road - Bourne End - Buckinghamshire SL8 5FH - UK